Policies

At Heads & Hides, we strive to provide our customers with the best possible shopping experience. We understand that sometimes, a return may be necessary. In this section, we outline our return policy, including eligibility criteria, exceptions, and the refund process.

Return Policy

Our return policy allows you to request a return within 30 days of receiving your item. To be eligible for a return, your item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. Please ensure that you include the receipt or proof of purchase when initiating a return.

To start a return, please contact us at support@headsandhides.com. We will provide you with a return shipping label and instructions on how and where to send your package. Please note that we do not accept returns for items that have not been requested for return in advance.

Upon receiving your returned item, we will inspect it to ensure that it meets the eligibility criteria. We will then notify you of the approval or rejection of your refund. If approved, the refund will be processed within 10 business days and credited back to your original payment method. Please keep in mind that it may take additional time for your bank or credit card company to process the refund.

Damages and Issues

We take great care in packaging and shipping our products to ensure they arrive in perfect condition. However, if you receive a defective, damaged, or incorrect item, please contact us immediately. We will evaluate the issue and make it right.

Exceptions and Non-Returnable Items

While we strive to accommodate returns for most items, there are certain exceptions. Perishable goods, custom products, and personal care goods cannot be returned. Additionally, we do not accept returns for hazardous materials, flammable liquids, or gases. If you have any questions or concerns about the eligibility of your specific item for return, please reach out to us.

Please note that sale items and gift cards are non-returnable and non-refundable.

Exchanges

If you wish to exchange an item, the fastest way to ensure you get the desired product is to return the item you have and make a separate purchase for the new item. This will expedite the process and ensure that you receive the correct item as quickly as possible.

If you have any further questions or require assistance with your return, please do not hesitate to contact us at support@headsandhides.com.. We are here to help and ensure your satisfaction with our products and services.